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Cassie McCann Awarded Heart of Quality Award for Customer Service

Cassie McCann, Move Coordinator for Corrigan’s Grand Rapids location, was awarded United Van Lines’ Heart of Quality Award. The award recognizes Cassie’s exceptional dedication to customer service. United Van Lines President and CEO Marc Rogers presented the award to Cassie virtually at the recent Learned Conference held in early March.

 

A move coordinator plays an essential role in a customer’s move. They act as the customer’s main point of contact throughout the move and is always available to answer questions and make sure everything goes smoothly. Cassie’s customers can’t say enough nice things about her. Here are some comments from recent moves:

 

“Cassie McCann was fantastic. She was responsive and helpful. I really relied on her and she came through every time. I cannot say enough about how easy it was to work with Cassie.  She coordinated the move in an expert fashion. She is extremely responsive and reliable. Her manner is kind and comforting during a stressful time. We really appreciate the extra effort she put in to make sure everything ran smoothly.”

“The moving coordinator assigned to me, Cassie, did a wonderful job of setting things up. It took a lot of the stress out of the process to have her scheduling everything.  Cassie did a great job as a moving coordinator.”

 

Kristi Bottrall, General Manager, had this to say about Cassie, “Congratulations, Cassie! You are doing a great job. Customers see it and recognize it. Thank you!”

 

During the past year, Cassie’s Quality Score was 98%. This is truly outstanding. Thank you for delivering excellent customer service. In a year of absolute craziness, you are amazing.

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